Have you noticed that the TikTok Shop seller icon is missing from your profile, even though you signed up to be a TikTok seller?
In this post, we explain why that important icon may not show and suggest easy tips to get it back. With basic checks and fixes, you’ll hopefully see the seller badge soon so fans can shop your TikTok store.
Let’s look into the main reasons it’s missing, then focus on clear steps to bring the icon back where it belongs.
This handy guide will walk you through some troubleshooting steps to get that icon to show properly.
Why the TikTok Shop Icon Might Not Be Showing
There are a few potential reasons why that TikTok Shop seller icon may not be appearing on your profile:
Your Account is Still Under Review
TikTok needs to approve shop profiles before awarding the seller badge icon. If you just signed up recently, TikTok may still be reviewing your shop account and products. This review process can take up to a few weeks. Be patient and keep checking back.
Technical Issues on TikTok’s End
Like any app, TikTok can experience the occasional technical hiccup on their end that leads to issues like icons not showing properly. It’s frustrating, but usually gets resolved in a few days.
You Were Removed from the TikTok Shop Program
TikTok does crack down on sellers who violate their commerce policies. If you received a notice that you violated a policy such as selling prohibited items, they may have revoked your selling privileges and removed the icon.
App Issues on Your Device
Sometimes the issue is on your end! Glitchy app behavior, out-of-date software, full storage space, or device conflicts can interfere with icons properly displaying.
So in summary – it might be a simple review delay, tech bug, policy violation, or device issue stopping that coveted blue shop icon from appearing on your profile. Let’s go through some troubleshooting tips.
Fixes for TikTok Shop Icon Not Showing on Profile
Here are the best steps to diagnose and attempt to fix your missing TikTok Shop seller icon:
1. Check Your Internet Connection
One of the first things you should check is your internet connection. A weak or unstable internet connection can cause various glitches and errors within the app, including the disappearance of features like the Shop icon.
Here’s how to check your internet connection:
- Open your internet browser: Use any web browser on your device to check if you can access websites. If websites load slowly or fail to load at all, it indicates a connection issue.
- Test your internet speed: Use online speed testing tools like Speedtest by Ookla or Google Speed Test to measure your download and upload speeds. Ideally, you should aim for speeds above 5 Mbps for a smooth internet experience.
- Switch between Wi-Fi and mobile data: If you’re using Wi-Fi, try switching to mobile data and vice versa. This can sometimes help refresh the connection and resolve temporary glitches.
- Restart your device: Sometimes, a simple restart can fix minor software issues and refresh your internet connection.
2. Check Your TikTok Shop Account Status
Log into the TikTok Shop merchant tool and check your account status. Navigate to the main account page. If your account is still under review or has been suspended for violations, there should be messages.
If you were suspended, you’ll need to appeal the decision with TikTok before regaining seller access. If still under review, continue checking back over the next few weeks as the process is completed.
2. Update Your TikTok App
An outdated app version can cause issues with icons properly showing up across TikTok.
Open either the Apple App Store or Google Play Store on your mobile device. Tap your profile picture, then choose “Manage Apps & Devices.” Tap “Updates” then “Update All” to batch update apps needing patches.
You can also search for the TikTok app specifically. On the TikTok listing page, check if an Update button shows. If yes, tap to download the latest app version.
3. Reinstall the TikTok App
If updating TikTok didn’t work, the more drastic step of deleting and reinstalling the app often resolves icon issues.
On an iPhone, press and hold the TikTok icon until it begins jiggling. Tap the X to delete. Open the App Store, search for TikTok, and reinstall a fresh copy.
On Androids, press and hold the TikTok icon then drag it to “Uninstall.” Similarly, open the Play Store afterward, search for the TikTok app again, and do a clean install.
Log back into your TikTok account after reinstallation and check for the shop seller icon again.
4. Sign Out and Sign Back Into TikTok
Along with reinstalling the app, signing out of your TikTok account and then signing back in can also help reset things.
Open TikTok and tap the “Me” tab. Choose “Settings and privacy” then “Log out”.
Enter your username and password to sign in again after the app restarts. Check your profile for the seller icon again.
4. Restart Your Device
An easy restart of your mobile device essentially refreshes all apps and clears out minor glitches that could be preventing icons from loading correctly.
On an iPhone, hold down the Power + Volume Down buttons simultaneously until the power off slider appears. Slide then wait 30 seconds before powering back on.
For Androids, press and hold the Power button and choose Restart. Let the device reboot then open TikTok again.
5. Free Up Device Storage Space
If your phone is almost out of total storage capacity, it can definitely cause performance issues and interface problems in apps.
Open your phone Settings then tap Storage (or Memory). Review categories where you can clear out space – Downloads folder, large unused apps, messages, photos, etc.
Freeing up gigabytes of capacity resolves the bulk of difficult app issues. Test TikTok again after.
6. Wipe App Cache & Data
Over time, residual caches and data build up inside apps that can cause glitches or interface problems. Wiping this allows apps to start fresh again.
You can clear TikTok cache through the app’s settings. To do this:
- Open your TikTok profile and tap on the hamburger icon (☰) in the upper right corner.
- Tap on “Settings and privacy.”
- Choose “Free up space” under the “Cache & Cellular” tab.
- Tap the “Clear” button next to “Cache” to clear the cache.
7. Contact TikTok Customer Support
If you still aren’t seeing your TikTok Shop seller icon after exhausting the steps above, reach out directly to TikTok for additional troubleshooting help:
- In-app – Open your TikTok profile > Settings and privacy > Report a problem
- Email – Open email and send details to [email protected]
- Twitter – Tweet @TikTokSupport for public assistance
Be detailed in your request. Explain you signed up for TikTok Shop seller status but the icon remains missing from your profile.
Share troubleshooting attempts and ask if they have additional recommended steps. Support can also escalate difficult technical issues on their end causing problems.
I hope this detailed troubleshooting guide helps you get that coveted TikTok Shop seller icon showing properly on your profile! Let me know in the comments if the steps resolve your missing icon or if any other issues arise.