TikTok’s view history feature allows you to see who has viewed your profile recently. However, sometimes this feature stops working and your view history fails to update.
If you’ve noticed your TikTok profile view history not showing despite people telling you they’ve viewed your profile, try these troubleshooting steps.
Why Your TikTok View History May Not Be Showing
There are a few potential reasons why your TikTok profile view history may not be updating properly. Understanding these reasons can help guide the troubleshooting process.
TikTok lets users control whether their profile views are visible to others through privacy settings. If someone who viewed your profile has disabled view history sharing in their TikTok privacy settings, their view won’t show up in your view history.
To check if this is affecting your view history:
- Open TikTok and tap on your profile icon in the bottom right
- Tap the three dots icon in the top right and choose “Settings and privacy”
- Select “Privacy”
- Toggle “Show view history” on or off
If this is disabled on your own account, views will not be recorded in your view history. If it’s enabled on your end, check with friends whose views are missing to see if they have disabled view history.
Respecting privacy, you may not be able to force their views to appear if they’ve opted out of view tracking. But at least you’ll know the cause.
Like any complex app, TikTok can suffer performance issues or glitches that cause problems like view history not updating properly. Server capacity limitations and bugs could prevent profile views from registering correctly.
Try rebooting the TikTok app on your device or force quitting it and restarting to see if that resolves any temporary glitches. Apps can develop small memory leaks or data caching issues that a restart clears up. Make sure your device OS and TikTok app are also fully updated.
In some concerning cases, TikTok accounts can be “shadowbanned” by the platform, which limits their visibility and engagement through secretive means.
A shadowban restricts your TikTok profile from appearing in searches or feed recommendations without informing you. This blacklisting could definitely prevent genuine views to your profile from being counted towards your view history.
Determining definitively if you’ve been shadowbanned by TikTok is challenging since the company refuses to openly admit when it is restricting reach.
But if you’ve noticed a sudden drop in profile views or you have confirmation that friends/followers aren’t seeing your profile without unfollowing, a shadowban could sadly be the cause. You’ll have to directly appeal a shadowban removal request to TikTok support.
Separately from a shadowban, TikTok may classify accounts as “not suitable for viewers under 18” or directly restrict your reach and distribution for violating other community guidelines. When your account gets labeled in this way or formally penalized, your TikTok profile and uploaded videos can suffer limited visibility and stunted exposure to other users.
This inflicted reach limitation is the most transparent form of distribution restriction intended to reduce inappropriate content spread or habitually rule-breaking accounts. As you might guessed, hindered reach prevents views from happening, thus also limiting view history accuracy.
Carefully check your TikTok account status and appeal if you feel your standing has been misclassified by mistake. Provide counter evidence that you follow all TikTok policies in your appeal.
How to Fix TikTok Profile View History Not Showing or Working
If your TikTok profile view history still isn’t showing correctly after assessing the prior root causes, work through these descending troubleshooting tips:
1. Double Check App Permissions
- Open your device system settings then find the TikTok app permissions
- Check that various access categories like photos, storage, microphone, contacts etc show as enabled
- Tap to reset permissions before enabling all categories for TikTok
- Restart the TikTok app after updating its permissions
This ensures TikTok has definitely been granted the necessary access to features like loading your profile data and view history tracking. Also consider updating your device OS if an outdated version is revoking standard app behaviors.
2. Toggle View History Setting
- Visit your TikTok profile and open settings then privacy page
- Turn the “Show view history” option off for a few minutes, then turn it back on
- Also toggle the additional permission toggle for clearing TikTok’s cache/data
- Finally, fully close and relaunch the TikTok app
Toggling the view history switch essentially forces a hard refresh of that tracking functionality when re-enabled. And clearing stored app data makes TikTok reload your profile information from scratch.
3. Log Out and Back Into TikTok
- On the TikTok app, tap your profile icon > settings > Three dot menu > Log out
- Force close the TikTok app completely
- Relaunch TikTok and enter your login credentials
Logging out resets TikTok’s access to your account data and makes you authenticate again on app startup. This can clear up profile loading issues on the backend.
4. Fully Reinstall TikTok App
- If the above steps fail, delete the TikTok app from your device
- For good measure, power down your device completely then restart it
- Re-download TikTok from the app store and install
- Enter login credentials to access your account again.
A clean reinstall of the TikTok app can essentially reset any lingering glitches related to view counts failing to increment or profile data glitching out. Make sure not to downgrade versions if prompted during install.
5. Double Check Your Access Location
- In TikTok app settings, find the content access location setting
- Make sure this is switched on and matching your true geographic region
- Toggle off and back on to force a refresh of location services
An incorrect region configuration could prevent local views in your area from registering properly. TikTok has been known to auto switch this setting, so check it’s accurate.
After exhausting these troubleshooting avenues, you’ll have to inquire for specialized support with TikTok directly if your view history remains inaccurate or unresponsive. Contact their help email or Twitter support team at @TikTokSupport.
And keep in mind some profile views may organically not always show up…
- Views from banned or deleted accounts and bots generally won’t register
- Private accounts or hidden friend activity sometimes won’t count
- Your own views from secondary devices or accounts can’t inflate numbers.
6. Verify Your Account Ownership
For security reasons, TikTok sometimes requires users to re-verify account ownership if suspicious or rule-breaking activity gets detected on the platform. Unverified accounts often experience broken features like profile view tracking.
If TikTok flags your account, you’ll see a “Verify account ownership” option appear in your account settings menu. Tapping this will prompt you to record a selfie style video of your face from multiple angles to analytically confirm your identity through facial recognition.
While controversial from a privacy standpoint, completing TikTok’s proprietary verification process will essentially prove to their systems that you legitimately own the account in question. Verifying will resolve any usage restrictions or broken features that TikTok imposes on suspicious accounts.
So if your view history remains broken despite the other troubleshooting attempts, checking for and completing an account verification could allow TikTok to restore proper view analytics functionality.
7. Check Third-Party Apps and Extensions
Take stock of any third-party applications you’ve connected to your TikTok viewer account, like specialized analytics services, auto-posting tools, follow/unfollow assistants, etc. Also, check browser extensions related to TikTok.
Some unofficial tools scrape or inject data via non-approved means that could potentially disrupt intricacies like profile view tracking.
Consider uninstalling more questionable third-party utilities hooked into your account. Revoke access should those connections persist. Stick to official first party TikTok experiences on mobile or desktop web to maximize account integrity. Clearing out sketchy extensions can remove culprits that are sabotaging view history data.
8. Software Updates
On both iOS and Android devices, be sure to diligently install major and minor operating system updates as they become available. On your phone settings page, check Settings > General > Software Update to see the current OS version running and whether newer releases are pending.
As TikTok rapidly evolves its app alongside Apple and Google’s platform advancements, key bug fixes happen across these coordinated software updates. Outdated OS versions easily create incompatibility issues that corrupt view counts.
Updating and restarting your device ensures system stability and maximum integration with apps like TikTok. Don’t dismiss those update reminders! Keeping software current will squash elusive issues sabotaging your view history tracking.
9. Clear TikTok’s App Cache
Over time the TikTok app builds up cached data like temporary usage files that allow quicker loading but can get stuck and fail to refresh properly. Clearing this cache forces TikTok to reload all account resources from the cloud rather than faulty local data.
On Android devices, open Settings > Apps > TikTok and check for a “Storage” option which should allow “Clear cache” and “Clear data” functionalities.
On iOS, “Offload App” achieves similar cache clearing on TikTok while retaining core user data like logins and preferences intact.
Essentially this forces TikTok sign back in cleanly while downloading the latest version of your profile data including up-to-date view history metrics pulled from TikTok’s servers.
10. Contact TikTok Support
If you continue struggling with a non-updating but previously working view history, even after trying these various troubleshooting avenues, reaching out to TikTok Support directly can potentially get the issue investigated.
As the internal team responsible for TikTok platform operations, their engineers can pull diagnostic account data generally inaccessible to users.
They may identify inconsistencies or askew metadata parameters that explain why your view tracking is failing. Support can also retrigger view processing by account reset workflows not available in standard settings.
Hopefully combining some of these expanded troubleshooting tips fixes the view history problem! Let me know if any specifics stand out as resolving your TikTok issues, which could help other users experiencing this frustrating technical quirk.
But in most cases once technical problems are ruled out, your TikTok view history should reliably update moving forward. Let me know in the comments if any other fixes worked for resurrecting your TikTok view counts!