Have you ever posted a comment on a TikTok video, only to find it doesn’t show up? Or perhaps you’ve noticed other comments missing on videos in your feed?
Not seeing comments on TikTok can be frustrating, but the good news is this issue can often be fixed with a few simple troubleshooting steps.
In this detailed guide, we’ll cover the top reasons why TikTok comments may not be showing up and walk through different troubleshooting methods to get them loading properly again.
Why TikTok is Not Showing All Comments
There are a few possible reasons why comments may not show up on TikTok videos, including:
The Video Creator Has Disabled Comments
Some TikTok creators choose to turn off comments for some or all of their videos. Check the three dots “…” icon in the upper right of the video to verify “Allow Comments” is enabled. If it’s disabled, only the video creator can turn comments back on.
Unstable Internet Connection
Weak cell signal or unstable Wi-Fi can prevent comments from loading properly in the TikTok app. Try switching from cellular data to Wi-Fi or vice versa to see if a stronger internet connection fixes the issue.
TikTok Server Outages
Like all apps and websites these days, TikTok occasionally experiences temporary server outages that may impact performance. Monitoring sites like Downdetector can let you see if an outage is impacting your area.
Corrupted App Cached Data
Sometimes the TikTok app’s cached data becomes corrupted for various reasons, causing comments and other content not to load properly. Clearing this cache often resolves these kinds of problems quickly.
Fixes for TikTok Not Showing All Comments
If comments aren’t showing up for you on TikTok, try these troubleshooting steps to get them loading properly again:
1. Check Video Comment Settings
The first step is to verify the video you’re viewing has comments enabled. Tap the three dots “…” icon at the top right of the video, choose “Report” and make sure you see “Comments enabled” under “Additional Information”.
The creator may have chosen to filter comments in a certain way that hides yours as well. If comments are disabled or you suspect filtering, you’ll need to contact the creator directly if you want to access comments on that specific video.
2. Check Your Internet Connection
Unstable internet access is a common cause of technical issues with live streaming apps like TikTok. Switch between cellular data and Wi-Fi to determine if one provides more consistent access that allow comments to load properly.
You can also use a free network analysis tool like Speedtest to measure your actual mobile, Wi-Fi and home broadband performance levels.
This can help determine where bottlenecks may exist in your connection that prevent optimal Tik Tok performance.
3. Verify TikTok’s Servers Are Up
While rare, TikTok does Very occasionally experience server outages that lead to platform performance issues. Use Downdetector or other sites to check if TikTok is having reported problems in your area.
If a current outage is underway, all you can do is wait a short time and comments should appear when service is restored.
Monitoring the real-time outage map on TikTok’s status page at Downdetector also lets you see when service has been fixed in a particular region.
4. Refresh the Video Feed
One quick troubleshooting step is to pull down on the video to refresh your entire feed. This may show cached comments that weren’t appearing correctly on the initial load.
Refreshing multiple times may help jostle comments loose if connections are being spotty.
5. Restart the App
If refreshing doesn’t work, a full app restart often clears up temporary technical glitches across all mobile apps.
- On iPhone, double tap the home button and swipe up fully on the TikTok app to close it out, then relaunch TikTok.
- On Android, open the app manager, then Force Stop on TikTok. Relaunch it fresh from your home screen or app drawer.
This clears out any corrupted cached data that may be causing comments not to load properly at the moment.
6. Update to the Latest Version
App developers like TikTok release routine software patches that improve performance, address bugs causing issues like this and enhance security.
Not running the latest TikTok app version could certainly be the culprit if comments have suddenly stopped appearing correctly on videos.
- On iPhone open the App Store app, tap your profile icon in the upper right, then check the Updates list for TikTok. Install any available updates.
- On Android open the Play Store app, tap the three line Menu icon in the upper left, choose My Apps & Games > Updates, then install the latest TikTok update if available.
Updating removes any existing performance issues resulting from outdated app code.
7. Clear the App Cache & Data
Corrupted cached data is another primary suspect behind live streaming apps having performance issues and glitches like comments not appearing properly.
Clearing the TikTok app cache and user data forces everything to be deleted and refreshed cleanly next time you reopen TikTok.
Here’s how to clear the TikTok app cache using the settings:
- Open the TikTok app and go to your profile.
- Tap the three horizontal lines in the top right corner.
- Select “Settings and privacy.”
- Scroll down to the “Cache & Cellular Data” section and tap “Free up space.”
- Tap “Clear” next to “Cache.” A confirmation will pop up, tap “Clear” again.
This wipes all temporary usage data within TikTok to eliminate any corrupted files leading to problems loading comments.
8. Log Out Then Back In
If other troubleshooting steps haven’t restored proper comment functionality, try fully logging out then back into your TikTok user account.
This can give your connection a fresh start, eliminating any account access tokens that have problems interacting properly with TikTok’s servers and databases.
To sign out:
- Tap the Profile icon in the bottom right
- Choose the three-line Menu icon in the upper right
- Scroll down and choose Log out.
Then close the app fully and relaunch it to sign back into your account afresh. Comments may now appear correctly once again within the TikTok app.
9. Check Your Comment Content
TikTok has Community Guidelines that prohibit offensive language, spam, and other objectionable content. If your comments contain violations, TikTok may automatically filter them so they do not appear publicly on any videos.
Carefully review your wording and remove any potentially offensive terms. Avoid including multiple comments with similar phrasing, as that can also be flagged as spam. Keep comments constructive and focused on the specific video for best results.
10. See If the Issue is Isolated
An easy way to test if the problem is isolated to one video is to comment normally on some other trending or recent TikTok videos.
If you see your comments showing up properly on different videos, the issue is likely something specific to settings, connectivity or filtering rules put in place on the original piece of content.
11. Contact TikTok Directly
In rare cases where none of these self-troubleshooting tips resolve problems with missing comments, you may need to report the issue directly to TikTok.
In the TikTok app:
- Open the TikTok app and visit your Profile
- Tap the three Lines menu icon (☰).
- Tap on “Settings and Privacy.”
- Choose Report a Problem from the menu.
- Look for the “Submit a report” link at the bottom of the TikTok help page and tap on it.
- Complete the support request form with details on the problem.
The TikTok support team can then investigate why your comments aren’t posting correctly and determine if any violations of terms, filtering rules or technical issues took place behind the scenes.
12. Give Comments Time to Load
One final possibility is allowing extra time for your comment to go through processing and actually appear below the video. Moderately popular videos can take a couple minutes for newly posted comments to go live.
Very viral videos with thousands of existing comments may need 5-10 minutes before yours appears in the public feed.
Have patience and check back after a short time rather than continually reposting the same thoughts to avoid them eventually getting flagged as spam.