Have you ever tried to comment on a TikTok video only to see the frustrating “Comment isn’t available” message? Don’t worry, you’re not alone. This is a common problem that many TikTok users face from time to time.
The good news is that in most cases, this issue can be easily fixed by trying a few simple troubleshooting steps.
In this blog post, we’ll dive into the various reasons why you might see this message and walk through different solutions to get your TikTok comments working again.
Why You Might See ‘Comment Isn’t Available’ on TikTok
Before we get into the fixes, let’s first understand what causes this error message in the first place. Here are some of the most common reasons why TikTok might block you from commenting:
Temporary Technical Issues
Sometimes there are just temporary glitches or bugs that prevent comments from going through. TikTok is a rapidly growing app with millions of users, so technical hiccups are bound to happen. Restarting the app or your device usually resolves these types of problems.
Poor Internet Connection
You need a stable internet connection to use TikTok properly, including posting comments. If your Wi-Fi or cellular data drops, you’ll likely see the “comment isn’t available” message. Switching to a stronger internet connection typically fixes this.
Outdated App Version
TikTok is constantly releasing updates to fix bugs and improve features. If your TikTok app is outdated, you might miss key updates needed for commenting. Updating to the latest version can clear up issues.
Corrupted App Files
Over time, some of the TikTok app data can become corrupted. This prevents parts of the app, like comments, from working correctly. Reinstalling TikTok can overwrite any corrupted files and data.
Some creators opt to turn off commenting on their videos. If the video creator has disabled comments, other users won’t be able to comment regardless of account status.
TikTok moderators can implement temporary restrictions on accounts violating community guidelines. If your account is restricted, you may not be able to comment during the restriction period.
While not officially confirmed by TikTok, many users report being “shadowbanned.” This means your comments may be hidden from others without any notification. It’s TikTok’s way of censoring accounts that violate rules.
Sometimes there are connection issues between your account and TikTok’s servers. Logging out fully and then logging back in can refresh the session and connectivity.
Now that you know what causes the “comment isn’t available” error, let’s go through the various step-by-step troubleshooting methods to fix it.
Fixes For TikTok ‘Comment Isn’t Available’
Follow these troubleshooting steps below to resolve any issues with the TikTok comment feature:
1. Close and Reopen the TikTok App
The easiest first step is to completely close the TikTok app either by swiping it away from your recent apps list or manually force stopping it. Give it 15-30 seconds before reopening TikTok. This simple restart can clear out minor glitches that prevent commenting.
To fully close and restart the app:
- On iPhone, double press the home button to bring up your recent apps. Swipe up on the TikTok preview to fully close it.
- On Android, open the recent apps list and swipe the TikTok app preview to the side to close it.
- Alternatively, you can manually force stop TikTok either from the Settings or Apps Manager menus.
- Wait for 15-30 seconds with TikTok fully closed before tapping on the app icon to restart it.
Once TikTok has restarted, try to comment on a video again. Many times, this quick refresh is all that’s needed to resolve temporary issues.
2. Check Your Internet Connection
TikTok requires an active internet connection to post comments. If you’re encountering the “comment isn’t available” error, double check that your Wi-Fi or mobile data is connected and stable.
Here are some tips for verifying and improving your connection:
- On your smartphone, open the Settings app and select Wi-Fi or Mobile Data to confirm you’re still connected.
- Try loading other internet-connected apps like Facebook or do a speed test. Fast.com is effective in checking your internet speed.
- Move closer to your Wi-Fi router if you’re far away and experiencing a weak signal.
- Temporarily disable Wi-Fi and switch to mobile data or vice versa. Whichever provides the strongest signal is best.
- Reset your modem, router, or mobile device if connectivity is still poor. This refreshes the connection.
- Contact your ISP or cell provider if you frequently have connectivity problems in your area.
Once your internet is stable again, attempt to re-comment on TikTok. A strong connection is key for all app features to work properly.
3. Restart Your Mobile Device
If closing and reopening the TikTok app doesn’t help, the next step is to restart your iPhone, Android, or other device completely. This clears out any glitches at the deeper device level.
Follow these instructions to power restart your device:
- On iPhone, hold down the Side button and either Volume button simultaneously until the power off slider appears. Drag the slider to turn off your device. After 30 seconds, hold the Side button again to turn your iPhone back on.
- On Android, hold the Power button down until the power off menu pops up. Tap Power off and allow your device to fully shut down. After 30 seconds, press the Power button again to restart your Android.
- On other mobile devices, consult your device guide for the key combination to power restart. In most cases, holding the Power button for 10+ seconds forces a restart.
Allow 1-2 minutes for your device to restart fully. Then open TikTok again and try commenting. A device refresh fixes many glitches stemming from the OS level.
4. Clear the TikTok Cache
Over time, cached TikTok data can get corrupted or outdated, causing issues like commenting problems. Clearing the cache forces the app to re-download fresh data and fixes some problems.
Here are the steps to clear the TikTok cache on iOS and Android devices:
- Open the TikTok app and go to your profile by tapping the profile icon in the bottom right corner.
- Tap the three dots in the top right corner of the profile page.
- Select “Settings and Privacy.”
- Scroll down to the “Cache & Cellular Data” section and tap “Free up space.”
- Next to Cache, you’ll see how much space it takes up. Tap “Clear” to delete the data.
- Confirm by tapping Clear again.
Opening TikTok after a fresh cache clear often resolves comment problems quickly without reinstalling the entire app.
5. Update to the Latest TikTok Version
Staying on an outdated version of TikTok can introduce bugs that affect commenting. TikTok releases frequent app updates to fix issues, so staying updated is key.
Follow these tips to update TikTok:
- Open the Google Play Store app.
- There are two ways to find the update:
- Search for TikTok: Tap the search bar at the top, type “TikTok,” and tap the icon for the app.
- Your Apps & games: Tap the menu icon (three horizontal lines) in the top left corner, select “My apps & games,” and find TikTok in the list.
- If an update is available, you’ll see an “Update” button. Tap it to download and install the update.
- Open the App Store app.
- There are three ways to find the update:
- Today tab: In the bottom navigation bar, tap the “Today” tab. Look for the “Updates” section and see if TikTok is listed there.
- Games tab: In the bottom navigation bar, tap the “Games” tab. Swipe down to reveal the search bar, type “TikTok,” and tap the icon for the app.
- Account tab: In the top right corner, tap your profile picture. Scroll down and tap “Available Updates.” Find TikTok in the list.
- If an update is available, you’ll see an “Update” button next to the app. Tap it to download and install the update.
Updating and opening the newest TikTok version often resolves bugs preventing comments from going through.
6. Reinstall the TikTok App
If basic troubleshooting steps don’t resolve your commenting issues, try fully uninstalling and reinstalling the TikTok app. This can replace any corrupted files that may be causing problems.
To reinstall TikTok:
- Delete the TikTok app from your device – find the TikTok app icon and hold until the uninstall option appears.
- Open your device’s app store and search “TikTok” to re-download and install the latest app version clean.
- Log into your TikTok account again once installation is complete.
- Test commenting on a video again. The fresh app install should overwrite any bugs or glitches.
Reinstalling the app can be time consuming but usually fixes persistent issues in the app files themselves.
7. Check the Video’s Comment Settings
Before troubleshooting further, double check that commenting hasn’t been disabled on the specific TikTok video you’re trying to comment on. Video creators have the option to turn off comments for their content.
To verify commenting is enabled:
- Load the TikTok video you want to comment on.
- Tap the comment bubble icon below the video to open the comment thread.
- If commenting has been turned off, you’ll see a message that “The Creator has turned off commenting for this video.”
- There’s no workaround if the video creator has disabled comments. You won’t be able to comment on that specific video.
- Try commenting on another video to confirm that commenting is working normally for other content.
While less common, some creators do opt to disable comments for certain videos. If commenting is turned off at the video level, no troubleshooting steps can enable it.
8. Check for Any Account Restrictions
In some cases, the “comment isn’t available” error appears due to restrictions placed on your TikTok account by moderators. If you’ve violated any community guidelines, TikTok may temporarily disable certain account functions like commenting.
Here’s how to check for restrictions:
- Open your TikTok profile and tap the three-dot menu button in the upper right.
- Select “Settings and privacy” then “Manage account” then “Privacy and safety.”
- Review the “Commenting” section for any active restrictions due to violations of TikTok’s policies.
- Tapping “Learn more” will explain the reason for the restriction and how long it lasts.
- You’ll need to wait out the restriction period before being able to comment again.
Account restrictions are one of the main reasons users suddenly lose commenting abilities on TikTok against their will.
9. Check for a Shadowban
While TikTok doesn’t officially admit to shadowbanning accounts, many users report having their comments hidden by TikTok without notification. This “shadowban” censors your comment from others.
Unfortunately, there is no perfect way to confirm if you have been shadowbanned, but here are some signs to watch for:
- You can comment on videos, but your comments never get any likes or replies.
- Your comment doesn’t appear when you switch to another account or log out.
- Hashtags you use in comments don’t lead anywhere when tapped.
- Your comment volume has dramatically dropped even though your activity is the same.
The only way to fix a shadowban is to completely change your behavior on TikTok. Post only appropriate content, avoid controversial hashtags, and make sure you aren’t violating any terms of service. Over time, this can lead to your account being unshadowbanned.
10. Log Out and Log Back Into TikTok
As a last resort, try fully logging out of your TikTok account and then logging back in. This resets your session and reconnects the app to TikTok’s servers, which can fix connection issues.
To log out and in:
- Open your TikTok profile and tap the three line menu.
- Select “Log out” to fully sign out of your account.
- Close the TikTok app completely once logged out.
- Reopen TikTok and log back into your account with your username and password.
- Try posting a comment again once your session has been refreshed.
Logging out and in essentially reboots your account within the app, resolving any temporary glitches.
11. Check if the Comment is Deleted
If a comment was deleted either by the original commenter or a TikTok moderator, it will obviously become invisible.
- Tap on the comment area to check for a “This comment is unavailable” placeholder, indicating a deleted comment.
- Comments deleted by the author will not have a trace. Only moderator deletions leave a placeholder.
- There is no way to retrieve a deleted comment. But you can always leave your own new comment!
12. See if the Commenter Blocked You
Users can block other accounts on TikTok. If you are blocked by the account that posted a comment, you won’t be able to see that comment.
- Check if you can see that user’s profile at all. If not, you’re likely blocked.
- You can log into another TikTok account to confirm the comment is visible to non-blocked users.
- Comment visibility can be restored if the user eventually unblocks you.
13. Wait for Comment to Load
On extremely popular videos, comments can take some time to load depending on TikTok’s servers.
- Allow a few minutes for comments to fully populate if the video has millions of views.
- Try refreshing the comment feed by closing and reopening the video.
- Switching between Wi-Fi and cellular data can also help populate delayed comments.
With patience, temporarily hidden comments due to loading issues will eventually appear.
14. Try Viewing Comments on Another Device
In rare cases, a device-specific glitch could cause comment visibility issues. Try viewing the TikTok video on another device like a friend’s smartphone or computer.
If the comment shows up properly on another device, an app reinstall on your original device can clear up device-specific glitches.
15. Check Video Restrictions
TikTok creators can place age or geographic restrictions on who can view a video and its comments.
- If the video has age limits, comments may be hidden until you verify your birth date.
- Region-locked videos also block comments for users outside the allowed area.
Restrictions are placed by the video creator, so nothing can be done except accessing TikTok through a VPN set in the allowed region.
16. Beware Automatic Keyword Filtering
TikTok automatically filters comments containing certain banned keywords or hashtags. This might innocuously hide non-rule breaking comments.
Try reposting your comment without the flagged keyword. Check TikTok’s rules for blacklisted terms that should be avoided.
17. Review Community Content Guidelines
Per TikTok’s rules, any comment violating their community guidelines will be removed and hidden from public view. Make sure your own comments follow all policies.
Review the content rules around hate speech, harassment, dangerous acts, illegal activities, regulated goods, violent events, adult nudity and more banned subjects. Follow the rules and comment visibility improves.
18. Check for Spam/Offensive Comments
Heavily spammy or intentionally offensive comments also get removed by TikTok without notice. Avoid those behaviors in your own comments.
Post meaningful, non-abusive remarks relevant to the video to avoid automated spam and harassment filters that could hide comments.
19. Contact TikTok Support
If you still see the “comment isn’t available” error after exhaustively trying all troubleshooting steps, it’s time to reach out to TikTok’s support team directly.
You can contact TikTok support through the in-app support menu:
- Open your TikTok profile and tap the three-dot menu.
- Select Support > Report a problem.
- Choose Comment Issues > Can’t Comment.
- Fill out the on-screen form with details of the exact issues you’re facing.
TikTok’s support team can investigate account restrictions, shadowbans, or technical issues that may require account-level fixes beyond standard troubleshooting.
Despite troubleshooting, some comments may be temporarily hidden by technical glitches on TikTok’s end. Try again later.
Intermittent server issues can cause comment visibility problems that resolve on their own over hours or days. Remain patient and continue monitoring.
With these additional troubleshooting tips, you should now have greater insight into fixing problems viewing specific TikTok comments. Let us know if any other comment visibility issues persist!