Have you ever tried to post a comment on a TikTok video, only to have it not show up? This frustrating glitch seems to happen randomly, leaving you wondering why your comments aren’t posting.
The good news is that this is a known issue on TikTok, and there are several troubleshooting steps you can try to resolve it.
In this post, we’ll go over the potential reasons why you can’t comment on TikTok and provide solutions to fix the problem.
Reasons Why TikTok Comments Won’t Post
There are a few common reasons why your comments may not be posting on TikTok:
Internet Connectivity Issues
The most likely culprit is an unstable internet connection. TikTok relies on a steady internet connection to sync comments in real time. Even a slight disruption in your Wi-Fi or cellular data can prevent comments from going through. Always make sure you have a strong Wi-Fi or LTE signal before attempting to comment.
Occasionally, TikTok experiences widespread outages that affect certain features like commenting. Check sites like Downdetector to see if others are reporting problems with the app. There’s usually nothing you can do but wait for TikTok engineers to resolve server issues on their end.
App Requires Update
Like all apps, TikTok regularly releases software updates to fix bugs and improve performance. If it’s been a while since you updated the TikTok app, there could be a compatibility issue preventing comments from posting. Keep the app updated to the latest version.
Clearing Cache and App Data
Over time, accumulated cache and app data can get corrupted and cause all sorts of glitches like being unable to comment. Clearing this data forces the app to start fresh which may resolve the issue.
Restricted Keywords in Comment
TikTok’s filters automatically block comments containing inappropriate language, spam phrases, or other restricted keywords. If your comment contains filtered words, TikTok will simply not allow it to post.
Comments Turned Off
The TikTok creator has the option to disable comments on their videos. Check to make sure the video you’re trying to comment on has comments enabled.
Troubleshooting Steps to Fix TikTok Commenting
If you’re facing issues with posting TikTok comments, try these troubleshooting solutions:
Fix 1: Check Your Internet Connection
The first step is always to check your internet connection. Open a browser on your device and try loading a few different websites. If pages are slow to load or failing completely, you have an internet connectivity problem.
Here are some tips for troubleshooting your connection:
- Reset your Wi-Fi router if you’re connected to Wi-Fi. Cycling the power can clear up temporary glitches.
- Make sure you have adequate signal strength if using mobile data. Move closer to a window or outside if stuck on 1 or 2 bars.
- Run an internet speed test on Speedtest.net to verify you have sufficient bandwidth.
Once you’ve confirmed your internet access is working properly, try posting your TikTok comment again.
Fix 2: Check for TikTok Server Outages
Sometimes the problem is not on your end, but rather a widespread outage affecting TikTok’s servers. When this happens, no amount of troubleshooting on your device will get comments working until TikTok resolves the server issues.
To check for outages, visit Downdetector and search for reports on the TikTok app. Spikes on the outage map or user reports mentioning problems with commenting indicate a server-side disruption.
When TikTok experiences downtime, all you can do is wait it out. Bookmark the TikTok Status page and check for updates indicating the problems have been fixed. Retrying your comment every few minutes is the only way to know when functionality has been restored.
Fix 3: Update the TikTok App
Make sure the TikTok app is fully up to date on your device. The developers frequently release patches and bug fixes that improve stability and fix known issues.
- Open the Google Play Store app on your Android device.
- Tap on your profile icon in the top right corner.
- Select Manage apps & device.
- Tap on Updates at the top.
- Find TikTok on the list. If an update is available, you’ll see an Update button next to it.
- Tap Update to download and install the latest version.
- Open the App Store app on your iPhone.
- Tap on the Account tab in the top right corner.
- Scroll down to see a list of all apps with available updates, including TikTok.
- If an update is available for TikTok, you’ll see an Update button next to it.
- Tap Update to download and install the latest version.
Install any available TikTok updates and then restart the app. Trying to comment again now may resolve the issues.
Fix 4: Clear TikTok’s Cache and App Data
When you use an app like TikTok, it stores temporary data called “cache” on your device. This includes things like thumbnails, recently viewed profiles, and app settings.
The purpose is to speed up loading times and improve app performance. However, over time, this cache can become corrupted or outdated, leading to various issues, including comment glitches.
The steps to clear the cache on TikTok differ slightly between Android and iPhone devices. Here’s how to do it for each:
- Open the Settings app on your Android device.
- Scroll down and tap Apps or App Management.
- Find TikTok in the list of apps and tap on it.
- Tap on Storage or Storage & cache.
- Tap on Clear cache.
- Confirm the action by tapping Clear again.
Here’s how to do it for TikTok on iPhone:
Using the Offload App Method:
- Open the Settings app on your iPhone.
- Scroll down and tap General.
- Tap iPhone Storage.
- Find TikTok in the list of apps and tap on it.
- You’ll see the app size and details like documents and data storage.
- Look for the Offload App button and tap it.
- Confirm the action by tapping Offload App again.
Reopen TikTok after clearing the data to see if commenting works properly again.
Fix 5: Restart Your Device
It always helps to start with a fresh slate by powering down your device completely. A restart clears system memory and resets all currently running apps and services.
On iPhone, hold down the Side button and Volume Up/Down button until the power off slider appears. On Android, hold down the Power button and select Restart.
After restarting your phone, launch TikTok and check if you can post comments successfully.
Fix 6: Make Sure Comments are Enabled
Before troubleshooting further, double check that the video you are trying to comment on has comments enabled. Some creators choose to disable comments on some or all of their content.
Tap on the video thumbnail and check if there is a comment text box under the video. If not, comments have been restricted by the creator. You will not be able to comment regardless of the troubleshooting steps you take.
Fix 7: Check Your Comment Contents
TikTok has automatic filters that block comments containing inappropriate language, spam phrases, and other problematic keywords. If your comment contains any filtered words, it will be blocked from posting.
Carefully review the text of your comment. Even common acronyms and abbreviations can be misidentified and flagged by filters. Try removing any potentially problematic phrases that could be mistaken for profanity or spam.
Fix 8: Try Commenting on Other Videos
To better isolate the issue, attempt posting comments on multiple videos from different creators.
If your comments consistently fail on some videos but go through on others, the problem may be account-specific. But if you have trouble commenting everywhere, it points to a device, app or network issue on your end.
This step provides helpful clues as to whether the root cause is your device versus the creator’s account settings.
Fix 9: Log Out and Log Back In
As a final troubleshooting step, log completely out of your TikTok account and then log back in. This forces a clean slate and resyncs your account credentials.
On the TikTok home tab, tap the Profile icon in the bottom-right. Select the three-dot Settings icon in the top-right. Choose Log out to sign out of your account.
Then relaunch TikTok, enter your username and password, and try commenting again when logged back in.
Fix 10: Reinstall the TikTok App
If you still can’t get commenting to work, try uninstalling and reinstalling TikTok. This wipes the slate completely clean, forcing the app to be set up from scratch.
On iOS, delete TikTok from the Home Screen, then re-download it from the App Store. On Android, delete TikTok from your App Drawer, then install it again from the Play Store. Log back into your account after reinstalling.
Fix 11: Check App Permissions
Make sure TikTok has been granted the necessary permissions to function on your device.
On iOS, go to Settings > TikTok and ensure permissions like Cellular Data, Photos, and Mobile Data are enabled.
On Android, go to Settings > Apps > TikTok > Permissions and enable permissions like Storage and Microphone.
Granting the proper app permissions may resolve any issues.
Fix 12: Try the Web Version
As a last resort, attempt to comment on TikTok via the web version at tiktok.com. This isolates the issue from your mobile device and app.
If commenting works normally on the web but not in the app, it points to a mobile-specific software or hardware issue.
Fix 13: Report the Issue to TikTok
If you still cannot post comments after exhaustively trying all troubleshooting tips, it’s time to reach out to TikTok for assistance.
Within the TikTok app, submit feedback detailing the comment posting issues. Be sure to note your device model, OS version, and steps taken to resolve the problem yourself.
- Open the TikTok app and go to your profile page.
- Tap the three dots (…) menu in the top right corner.
- Select Settings and Privacy.
- Scroll down and tap Report a problem.
- Choose the most relevant topic for your issue from the categories provided (e.g., Account and user safety, Account safety, Community Guidelines).
- Follow the specific instructions and prompts within the chosen category to describe your issue accurately.
- If available, provide screenshots or other relevant information to support your report.
- Tap Submit to send the report to TikTok.
If you continue having issues with commenting after trying all the steps here, you may be running into the “comment isn’t available” error specifically.
This occurs when TikTok restricts commenting abilities for certain users. Check out this guide on how to fix the TikTok “comment isn’t available” error for additional troubleshooting tips.
Hopefully, these tips will save you the headache of dealing with a TikTok comment glitch in the future. Let us know in the comments if you have any other techniques for troubleshooting comment issues!