Many TikTok users have experienced issues with the TikTok upload page not loading properly on their iPhone, Android or PC.
If you’re having trouble uploading videos to TikTok, don’t worry – there are several troubleshooting steps you can take to try and fix the issue.
In this blog post, I’ll go over the main reasons why the TikTok upload page may not be loading, along with detailed solutions to try on iPhone, Android and PC devices.
Why is the TikTok Upload Page Not Loading?
There are a few common reasons why you may be experiencing issues with the TikTok upload page:
Outdated App Version
TikTok regularly releases new updates to fix bugs and improve performance. If you haven’t updated the app in a while, you could be running an outdated version that has issues loading the upload page. Make sure to install the latest TikTok version on your device.
Uploading videos requires a stable internet connection. If you have a weak WiFi signal, limited mobile data or are in an area with poor reception, it can prevent the TikTok upload page from loading properly. Try moving to a location with a stronger connection.
Sometimes the issue may be on TikTok’s end, with server outages or technical problems interfering with uploads working correctly. Checking TikTok’s status page or trying again later often resolves server-related upload errors.
Corrupt App Files
In rare cases, crucial TikTok app files may have become corrupt. This can prevent certain features like uploading from working. Uninstalling and reinstalling the app fixes corrupt files.
Restricted Upload Permissions
TikTok may restrict your ability to upload if you have violated their content guidelines too many times. Appealing upload permissions restrictions or waiting it out can return full upload capabilities.
Device Storage Issues
If your phone or computer is low on storage space, it can interfere with the TikTok upload process. Make sure you have sufficient free storage available on your device. Deleting unused apps and files can free up space.
Now that you know why the TikTok upload page may not be loading properly, here are detailed troubleshooting tips for iPhone, Android and PC:
How to Fix TikTok Upload Not Loading on iPhone
TikTok is available on iPhone through the App Store. Follow these steps to troubleshoot upload issues on iOS:
Update to the Latest Version of TikTok
- Open the App Store app on your iPhone.
- Tap your profile icon in the top right.
- Scroll down and tap ‘Updates’ to see any available app updates.
- If TikTok has an update available, tap ‘Update’ to install the latest version.
Updating provides bug fixes, performance improvements and may resolve upload problems. Be sure to connect to WiFi first, as app updates can be large downloads. Read the update details – they often mention fixing issues with uploading videos.
Check Your Internet Connection
- Go to Settings > Wi-Fi and ensure you are connected to a WiFi network.
- For mobile data, enable Cellular Data in Settings > Cellular > Cellular Data.
- Run a speed test using Speedtest.net or Fast.com to verify your connection speed is adequate.
- Move closer to your WiFi router if the signal is weak. Upload issues can occur on slow/unstable connections.
Try disconnecting and reconnecting to the WiFi network if your signal strength is good but uploads still fail. Restart your iPhone if WiFi connectivity seems stuck. For mobile data, check coverage maps – poor service areas lead to upload errors.
Reset Your Network Settings
- Go to Settings > General > Reset.
- Tap ‘Reset Network Settings’ to reset all network connections.
- Reconnect to WiFi and cellular data. This can clear any network glitches interfering with uploading.
Resetting network settings reverts them to factory defaults, wiping saved WiFi passwords and other connection details. You’ll have to re-enter passwords after resetting, so have them available. Check upload speed again after resetting – if faster, the issue was related to network settings.
Reinstall the TikTok App
- Hold your finger on the TikTok icon until it starts jiggling.
- Tap the ‘X’ to delete the app.
- Open the App Store and reinstall TikTok to get a clean slate free of corrupt files.
- Try uploading again after reinstalling the app.
Before reinstalling TikTok, consider backing up your videos and data so your content isn’t lost. Sign into TikTok after reinstalling to restore your account details. Test uploading a short video to see if the fresh app install resolved the issue.
Free Up Storage Space
- Go to Settings > General > iPhone Storage to check used and available space.
- Delete unused apps, photos, videos and music to free up storage.
- Offload unused apps instead of deleting to save their documents and data.
- Transfer photos/videos to your computer to back them up and remove from iPhone.
Check how much free space you have before uploading videos. A few minutes of video may consume hundreds of MBs.
Delete old text threads, downloads and other items if you’re very low on space. Transfers photos off iPhone onto a laptop or external hard drive.
Contact TikTok Support
- Open TikTok and tap your profile icon in the bottom right.
- Tap the three dots in the top right and choose ‘Report a Problem’.
- Select ‘Something went wrong’ and choose the upload issue you’re experiencing.
- Provide details and tap ‘Next’. The TikTok support team can further troubleshoot issues.
When contacting TikTok support, give very specific details – what type of upload error shows up, what video lengths fail, where it fails in process, etc. Take screenshots showing the upload failure if possible. This helps them diagnose the problem correctly. Follow all support suggestions fully before declaring uploading still broken.
Following these tips should help get the TikTok upload page loading properly again on your iPhone. Be sure to keep the app updated and maintain enough free storage space.
How to Fix TikTok Upload Not Loading on Android
On Android devices, TikTok can be installed from the Google Play store. Try these troubleshooting steps for upload issues:
Update TikTok in the Play Store
- Open the Play Store app on your Android device.
- Tap your profile picture in the top right.
- Tap ‘Manage apps & device’ then ‘Updates available’.
- If TikTok has an update, tap ‘Update’ to install the latest version.
Updates frequently fix bugs that may cause upload failures. Connect to WiFi before updating as app downloads can be very large. If TikTok details major fixes, the update may specifically address uploading problems. Always keep apps fully up-to-date.
Check Your Internet Connection
- Go to Settings > Network & internet > Wi-Fi to ensure you are connected.
- For mobile data, enable Cellular data usage under Settings > Network & internet.
- Run a speed test app to verify your connection speed is fast enough for uploads.
- If your WiFi signal is weak, move closer to the router or reset it.
If your WiFi connection shows full signal strength but uploads still fail, power cycle the router and phone. Connecting to mobile data instead of WiFi is worth trying as well. In areas with no signal, uploads simply won’t work.
Clear App Cache and Data
- Go to Settings > Apps & notifications > See all apps.
- Tap TikTok then tap Storage & cache.
- Tap ‘Clear cache’ and ‘Clear storage’ to wipe corrupt data files.
- Open TikTok again and try uploading. Clearing cache/data fixes some glitches.
Before clearing app data, consider backing up your videos and TikTok account information in case anything gets erased. Sign back into TikTok after wiping the cache and data. Test uploads immediately – if it works, cached data was the cause.
Uninstall and Reinstall the App
- Touch and hold the TikTok app icon.
- Drag it up to ‘Uninstall’ at the top of the screen.
- Open the Play Store and reinstall TikTok to get a fresh start.
- Try uploading again after reinstalling. This removes any corrupted files.
Uninstalling the app deletes all files and data, so backup your account and favorites first. Perform a full power cycle after reinstalling by turning your phone off and on again. Then open the fresh TikTok install and attempt uploads.
Check Available Storage Space
- Go to Settings > Storage to view used and available device storage.
- Delete unused apps, photos, videos, and music to free up space.
- Files can be backed up to the cloud or a computer before deleting.
- Low storage can interfere with TikTok’s ability to upload videos.
Many Android phones show not just total space, but available space listed separately under Storage settings. Delete larger items like old app installers and movie files first if storage space is scarce.
Contact TikTok Support
- Open TikTok and tap your profile picture.
- Tap the 3 horizontal lines in the top right corner.
- Choose ‘Support’ then select the upload issue you need help with.
- Provide details and tap ‘Submit’. The TikTok team can assist with troubleshooting.
When contacting TikTok support, give detailed information on when upload errors occur and any error messaging you see. Try to include your device model, Android version, and TikTok app version as well. Follow all troubleshooting steps support suggests before confirming the issue remains unresolved.
With persistence, you should be able to resolve any TikTok uploading errors on your Android device using the steps outlined above.
How to Fix TikTok Upload Not Loading on PC
If the TikTok website is not allowing you to upload from your computer, try these troubleshooting tips:
Update Your Browser
- Open the browser you use to access TikTok (Chrome, Firefox, etc).
- Click the menu button (3 dots or lines in the top right).
- Go to Help > About to check your version.
- Update your browser if an update is available. Modern browsers fix bugs.
Keep your browser fully updated to the latest version available. Major browser updates often list bug fixes and performance improvements that can resolve page loading issues. Updates are important for security as well.
Check Your Internet Connection
- Ensure your computer is connected to a WiFi or wired network.
- Run a speed test at Speedtest.net to verify your upload speeds are adequate.
- If on WiFi, consider moving closer to your router for a better signal.
- Restart your router and modem if connection is still poor.
If your computer shows a strong WiFi signal but uploads fail, disconnect and reconnect to the network. Test with a different device on the same network to isolate issues. For wired connections, ensure cables are not loose or faulty.
Try Incognito/Private Browsing Mode
- Open a new incognito or private browser window.
- Access TikTok from that window and try uploading.
- This clears cookies/cache that could be interfering with upload functionality.
Standard browsing modes store cookies, history and cache that could become corrupted. Incognito mode provides a clean slate environment to test site functionality. If uploads work in incognito but not normally, clear your browser data.
Enable Third-Party Cookies
- In your browser settings, find the Cookies/Site Settings options.
- Ensure ‘Allow third-party cookies’ is enabled. TikTok may use these for uploads.
- Try a page reload after changing cookie settings.
Cookies from sites other than TikTok itself may be necessary for full functionality. Flush all cookies after enabling third-party ones. Test uploading again before re-blocking third-party cookies as a security measure.
Clear Browser Cache
- In your browser settings, find the Clear Browsing Data section.
- Select cached images/files and other data to remove.
- Clear the browser cache and reload TikTok. This wipes corrupt data.
Make sure to save any downloads or bookmarks before clearing the browser cache. Flushing the cache removes temporary app files that could be damaged. Attempt uploads immediately after emptying the cache.
Contact TikTok Support
- Click your profile picture on TikTok then choose ‘Support’.
- Select the uploading issue you need assistance with.
- Provide details on the problem and click ‘Submit ticket’.
- The TikTok team can help troubleshoot and resolve PC upload errors.
When contacting support, provide your computer model, browser version, and specifics on when TikTok uploading fails. Take screenshots of any error messages that appear. Follow all troubleshooting steps support provides before confirming the issue still persists.
With some diligence, you should be able to pinpoint why TikTok’s upload page is not loading on your Windows, Mac or Linux machine. A combination of software and connection issues are usually the culprit.
When to Try Uploading Again After Troubleshooting
Here are some tips on when to test uploading again after trying the troubleshooting steps:
- After updating the TikTok app or browser – Updates often directly address uploading bugs. Give them a chance to install before retesting.
- After resetting network settings or restarting your router – This clears any network conflicts. Try uploads immediately after resets.
- After reinstalling the app or clearing browser cache – Wipes corrupt files interfering with uploads. Test right away.
- After freeing up storage space on your device – Low storage can disrupt uploads. Check available space before uploading.
- If uploading fails during peak hours, try again later – Server traffic may be too high. Attempt when usage is lower.
- The next day after contacting TikTok support – Allows time for them to investigate and fix issues on their end.
- Following any period of time upload permissions were restricted – Ban periods eventually expire, allowing uploads again.
In general, allow some time for changes to take effect after tweaking settings or making fixes. But retest soon after to isolate what resolved the upload problem.
Preventing TikTok Upload Issues
Here are some tips to avoid upload problems happening again in the future:
- Keep the TikTok app updated on mobile devices whenever new versions are available. Don’t delay updates.
- Maintain an adequate amount of available storage space on your iPhone, Android or computer. Don’t let it get too full.
- Use a stable WiFi or wired internet connection for uploads instead of spotty mobile data when possible.
- Make sure your router firmware is updated to the latest security patches and features. Check it regularly.
- Disable battery optimization for TikTok so background app behavior isn’t limited. Allow constant operation.
- Clear your device or browser cache occasionally to prevent corrupted files from accumulating.
- If issues recur after uploading fine at first, uninstall and reinstall TikTok to refresh the app.
- Avoid uploading during peak traffic times when TikTok’s servers are under heavy load. Upload in off-hours instead.
- Double check all TikTok notifications for any upload restrictions in place on your account. Stay compliant with guidelines.
- Contact TikTok support if problems reoccur so they can diagnose persisting issues. Don’t hesitate to ask for help.
By putting some proactive measures in place and handling your device properly, you can sidestep many common TikTok uploading errors before they arise.
Experiencing issues with the TikTok upload page not loading can be incredibly frustrating. However, as covered in this guide, there are many steps you can take to troubleshoot and resolve upload failures on iPhone, Android and PC platforms.
The key is to isolate the potential culprit, whether it’s an outdated app, network connectivity problems, corrupt files, device storage limitations or something else entirely. Identify the probable cause, then apply the detailed fix for your particular device.
With software properly updated, connections resets, caches cleared out and ample storage space available, TikTok’s upload feature should be back up and smoothly running again. Just be sure to maintain your device maintenance and let TikTok support assist with any complex or ongoing uploading errors.
Through diligent troubleshooting, you will be creating and sharing TikTok videos seamlessly again in no time. With any luck, the upload page woes will be left behind for good.