Log back into your phone app<\/li>\n<\/ul>\n\n\n\nThis signs out all devices so your phone can reconnect cleanly.<\/p>\n\n\n\n
Try Logging in from a Different Network<\/h3>\n\n\n\n If you are connected to WiFi, try disabling WiFi and using cellular data instead. Or if you are on cellular data, connect to a WiFi network and attempt logging in.<\/p>\n\n\n\n
Sometimes network issues blocking Snapchat’s servers can cause credential errors. Switching to another network essentially uses a different path to reach Snapchat’s login servers which may avoid any network glitches.<\/p>\n\n\n\n
8. Try Logging In from a Different Device<\/h3>\n\n\n\n As noted for checking account status, log into your Snapchat account from a trusted friend or family member’s device to see if credential issues persist.<\/p>\n\n\n\n
Borrow an iPhone if you normally use Android, or vice versa. This determines if the issue stems from your device specifically rather than your account.<\/p>\n\n\n\n
If you can log in successfully on a different device, an app reinstallation or reboot on your phone sometimes resolves lingering app issues.<\/p>\n\n\n\n
5. Clear Cache and App Data<\/h3>\n\n\n\n Corrupted app data is a common cause of Snapchat issues on Android. Wiping it fixes problems without deleting account data.<\/p>\n\n\n\n
On Android:<\/strong><\/p>\n\n\n\n\nOpen phone’s Settings app<\/li>\n\n\n\n Tap Apps or Application Manager<\/li>\n\n\n\n Swipe to or scroll down to Snapchat.<\/li>\n<\/ul>\n\n\n\n\nTap “Storage and cache<\/strong>” then proceed to “Clear Cache<\/strong>.” <\/li>\n<\/ul>\n\n\n\n\n
\n
<\/noscript><\/figure>\n<\/div>\n\n\n\n\n
<\/noscript><\/figure>\n<\/div>\n<\/div>\n\n\n\n\nOpen Snapchat and log in again.<\/li>\n<\/ul>\n\n\n\nOn iPhone<\/strong>:<\/p>\n\n\n\n\nHold finger on Snapchat app icon<\/li>\n\n\n\n Tap app icon until it starts wiggling<\/li>\n\n\n\n Find Snapchat in list and tap it<\/li>\n\n\n\n Tap Delete App in popup<\/li>\n\n\n\n Redownload app from App Store<\/li>\n\n\n\n Log in again<\/li>\n<\/ul>\n\n\n\nThis often resolves credential errors by forcing a fresh login.<\/p>\n\n\n\n
6. Contact Snapchat Support<\/h3>\n\n\n\n If you have tried all troubleshooting steps with no success, reach out to Snapchat Support for personalized help:<\/p>\n\n\n\n
Here’s how to contact Snapchat support directly from the app:<\/strong><\/p>\n\n\n\n\nTap your profile picture or Bitmoji icon in the top left corner.<\/li>\n\n\n\n Tap the gear icon in the top right corner (Settings).<\/li>\n<\/ul>\n\n\n\n\n
\n
<\/noscript><\/figure>\n<\/div>\n\n\n\n\n
<\/noscript><\/figure>\n<\/div>\n<\/div>\n\n\n\n\nScroll down to the “Support<\/strong>” and select “I Need Help<\/strong>“.<\/li>\n<\/ul>\n\n\n\n <\/noscript><\/figure>\n\n\n\n\nSearch for your issue in the search bar or browse through the provided categories.<\/li>\n\n\n\n If you can’t find your specific issue, tap “Contact Us<\/strong>” at the bottom of the page.<\/li>\n<\/ul>\n\n\n\n\n
\n
<\/noscript><\/figure>\n<\/div>\n\n\n\n\n
<\/noscript><\/figure>\n<\/div>\n<\/div>\n\n\n\n\nSelect a relevant option from the list. Here, we will go for “I can’t access my account<\/strong>.”<\/li>\n\n\n\nProceed to choose “I see an error message when I log in<\/strong>.”<\/li>\n<\/ul>\n\n\n\n\n
\n
<\/noscript><\/figure>\n<\/div>\n\n\n\n\n
<\/noscript><\/figure>\n<\/div>\n<\/div>\n\n\n\n\nScroll down and tap on “YES<\/strong>” in response to the question “Still need help?<\/strong>“<\/li>\n<\/ul>\n\n\n\n <\/noscript><\/figure>\n\n\n\n\nFill in your information such as your username, email and mobile number and if possible attach some screenshots. <\/li>\n\n\n\n Submit the request and wait for a response from Snapchat Support.<\/li>\n<\/ul>\n\n\n\n <\/noscript><\/figure>\n\n\n\nTheir team can better investigate issues with your specific account and possibly restore access.<\/p>\n\n\n\n
Preventing This Error in the Future<\/h2>\n\n\n\n Once you regain entry to Snapchat, avoid future lockouts using these best practices:<\/p>\n\n\n\n
Set Up Two-Factor Authentication<\/h3>\n\n\n\n Adding two-factor authentication requires you to verify logins on new devices via a 6 digit code from an Authenticator app or SMS text message.<\/p>\n\n\n\n
This adds an extra credential check beyond just a password, preventing unauthorized logins.<\/p>\n\n\n\n
To enable it:<\/p>\n\n\n\n
\nGo to your Snapchat Settings<\/strong><\/li>\n\n\n\nNavigate to Login Verification<\/strong><\/li>\n\n\n\nChoose to verify logins via SMS Text Message<\/strong> or Authentication App<\/strong><\/li>\n\n\n\nFollow setup process for the method chosen<\/li>\n<\/ol>\n\n\n\nAvoid 3rd Party Apps and Modifications<\/h3>\n\n\n\n Using third party apps like location fakers, sticker\/filter apps, etc. violates Snapchat’s terms and can get your device and account banned unexpectedly. Stick to official Snapchat app features only.<\/p>\n\n\n\n
Change Passwords Periodically<\/h3>\n\n\n\n If your login credentials are ever part of a website data breach, hackers can steal Snapchat accounts. Get in the habit of updating passwords every few months to stay secure.<\/p>\n\n\n\n
Conclusion<\/strong><\/p>\n\n\n\nSeeing the “Oops We Could not Find Matching Credentials” error in Snapchat can be worrying, but don’t panic! In most cases, the issue can be fixed by troubleshooting on your phone or contacting Snapchat support.<\/p>\n\n\n\n
First, try the step-by-step solutions outlined in this guide like reinstalling the app, resetting your password, switching networks, or logging out of all sessions. Clearing app data and caches also helps force a fresh login.<\/p>\n\n\n\n
If still struggling after working through troubleshooting tips, reach out directly to Snapchat’s support team. Explain exactly what happens when you attempt logging in while providing any details they request. Their specialists can best investigate issues with your account.<\/p>\n\n\n\n
With some dedicated effort either troubleshooting yourself or getting assistance from Snapchat, you should be able to regain access to your account. Just don’t fall for scams offering to unlock your account illegally.<\/p>\n\n\n\n
Once you recover your Snapchat access, make sure to enable two-factor authentication for increased security going forward. Avoid third-party apps that violate Snapchat’s policies too.<\/p>\n\n\n\n
The “Oops We Could not Find Matching Credentials” message is frustrating but solvable. Have patience, work through recommendations, and your account should be restored, allowing you to continue creating Snapchat memories.<\/p>\n","protected":false},"excerpt":{"rendered":"
Seeing the error message “Oops We Could not Find Matching Credentials” when trying to log into your Snapchat account can be very frustrating. This error typically means Snapchat cannot verify your login credentials, blocking access to your account. There are several potential reasons you may encounter this error: Why You See Matching Credentials Error on […]<\/p>\n","protected":false},"author":7,"featured_media":22623,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[379],"tags":[],"_links":{"self":[{"href":"https:\/\/bloggingscheme.com\/wp-json\/wp\/v2\/posts\/28396"}],"collection":[{"href":"https:\/\/bloggingscheme.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bloggingscheme.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bloggingscheme.com\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/bloggingscheme.com\/wp-json\/wp\/v2\/comments?post=28396"}],"version-history":[{"count":0,"href":"https:\/\/bloggingscheme.com\/wp-json\/wp\/v2\/posts\/28396\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bloggingscheme.com\/wp-json\/wp\/v2\/media\/22623"}],"wp:attachment":[{"href":"https:\/\/bloggingscheme.com\/wp-json\/wp\/v2\/media?parent=28396"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bloggingscheme.com\/wp-json\/wp\/v2\/categories?post=28396"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bloggingscheme.com\/wp-json\/wp\/v2\/tags?post=28396"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}